Refund policy
Withdrawal policy:
Right of withdrawal:
You have the right to withdraw from the purchase contract for goods within 14 days without giving any reason.
The withdrawal period comprises 14 days from the day on which you, or a third party designated by you, other than the Sponsor, take(s) possession of the goods.
In order to exercise your right of withdrawal, you must inform us,
Cosmopop GmbH
Merchandise-Shop
Fabrikstationstraße 43a
68163 Mannheim
TEL: 0621 18191919
merchandise@cosmopop.biz
by means of a clear statement (e.g. a letter sent by post or an email), of your decision to withdraw from this contract. You may use the attached pro forma withdrawal notice for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification to exercise your right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal:
If you withdraw from this contract, we have to refund all payments we have received from you, including shipment charges (with the exception of additional costs arising when you choose a different delivery method to the most cost-efficient standard delivery offered by us), immediately and at the latest within 14 days from the day we received the notification that you are withdrawing from this contract. The refund shall be issued with the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever takes place first.
You must return or hand over the goods to
Cosmopop GmbH
Merchandise-Shop
Fabrikstationstraße 43a
68163 Mannheim
Germany
at the latest within 14 days from the day on which you inform us of your withdrawal from this contract. The deadline shall be deemed to have been observed if you send the goods before the 14-day deadline has expired.
You shall bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the products if a test of the condition, characteristics, and functioning of the products shows that the loss in value is due to improper handling on your part.
Sample withdrawal form
If you would like to withdraw from the contract, please complete this form and send it back to us:
To:
Cosmopop GmbH
Merchandise-Shop
Fabrikstationstraße 43a
68163 Mannheim
Germany
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I/we (*) hereby give notice that I/we (*) withdraw from the contract I/we (*) have concluded regarding the purchase of the following goods (*)/the provision of the following service (*):
Ordered on*/received on*:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for communications on paper):
Date:
(*) Strike through as applicable.